Every time you choose B rkj5588, it's a sign of your trust in us. We firmly believe that efficient response is the core of providing excellent service—whether you need real-time assistance while shopping, want to track your order progress, or have valuable suggestions to share, we have established a fast track to ensure your needs are addressed and resolved immediately.

1. Real-time support: Ask questions anytime, and we will respond immediately.

If you encounter any order-related questions, shipping delays, or require product details or return/exchange process guidance during your shopping trip, you can directly contact our customer service team through the following methods. During service hours, we will prioritize handling your needs:

Quick phone connection: (+86) 13004946111 (One-click dialing, saving you from complicated operations and making communication more efficient)

For detailed inquiries, please email: xinyibanrui@outlook.com (We recommend attaching a screenshot of your order to help us pinpoint the problem and shorten the resolution time).

Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Leave a message outside of service hours, and we will prioritize replying after the start of our workday the next day to ensure that no need is overlooked).

II. Suggestions and Feedback: Your voice drives our growth

If you are dissatisfied with your shopping experience, or have ideas for product optimization or service improvement, please let us know through the following channels:

Targeted email: Send an email to xinyibanrui@outlook.com. Please indicate "Feedback & Suggestions + Your Specific Needs" in the email subject line so we can categorize and process your request.

Customer service support: When communicating with customer service, directly mention "feedback and suggestions," and we will assign someone to record the content and follow up on the processing progress.

Feedback Value: Every piece of feedback is collected, analyzed, and ultimately used to optimize service processes—your satisfaction is our ultimate goal for continuous improvement.

III. Company Information: Transparent and open, giving you peace of mind.

Company Name: Xinyi Banrui Technology Co., Ltd.

Office Address: Unit 0, Building 14, Phase 4, City Garden, West Side of Xinhua Road, Xin'an Town, Xinyi City

We consistently adhere to the service principles of "professionalism, efficiency, and sincerity," striving to create a smooth and worry-free shopping experience for every user. Thank you for choosing us, and we look forward to exploring more exciting possibilities with you!